Customer service is our utmost priority. We will make every effort to respond to your inquiry or order within 24 hours of receipt. If possible, orders ship within 24 hours of cleared payment, exceptions may be orders on holidays or late on a Saturday. We want our customers to be happy with their purchase so we describe our items as accurately as possible and present pictures representative of the item being sold. If we cannot capture the color or other features, we will explain the differences in the description.